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Terms & Conditions

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Payment methods

We gladly accept Visa, Master Card, Discover, American Express, Personal checks, and purchase orders on established accounts. You are invited to establish an account in the name of your team school or group. Credit will only be extended to high school teams with a purchase order or requisition on file. Our terms are net 30 days after invoice date. A late payment finance charge of 1.5% per month will be charged on past due accounts. Customers will be responsible for all charges associated with collections. A $40.00 fee will be charged to all returned checks. We charge your card when the order is placed.

Internet Price matching

Our internet low price guarantee assures you that you are getting a competitive, low price. If you find a price lower than ours on the Internet, and you meet the eligibility requirements listed below, you may qualify for a price match.

Price match conditions:

  • Price match requests must be submitted before the date of purchase at goswim.com.
  • Price match must be for identical product and service.
  • Price match applies to internet orders and internet retailers only.
  • The internet retailer must have the identical product in-stock and priced accurately.
  • The pricing must be the internet retailers’ verifiable advertised price - Price 'quotes' will not be accepted.
  • The internet retailer must be a qualified dealer listed on the manufacturer's website.
  • Prices are compared by item and include the product price, applicable taxes, plus shipping & handling charges when calculating the competitor's total price.
  • Price guarantee does not apply when you use coupons, promotional offers, or receive other special pricing on the order.
  • Price guarantee excludes closeout specials, auction items, clearance items, refurbished or used products, special orders, products subject to a no return policy and incorrect pricing that is the result of a typographical error or omission.
  • Price guarantee is subject to change at any time.

Shipping

All items are FOB Bellevue, WA or FOB Origin for drop shipments made directly from manufacturers. All purchases made from this website are made pursuant to a shipment contract. As a result, risk of loss for items purchased from this website pass to you the consumer upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. Some items ship directly from the manufacturer in which case shipping charges may be calculated based on manufacturers location.

Order Value Standard Shipping
Up to $75.00 $9.00
$75.01 - $100 $10.00
$100.01 - $150 $11.00
$150.01 - $200 $12.00
$200.01 - $250 $13.00
$250.01 - $300 $14.00
$300.01 - $350 $15.00
$350.01 - $400 $17.00
$400.01 - $450 $18.00
$450.01 - $500 $19.00
$500.01 - $550 $20.00
$550.01 - $600 $21.00
$600.01 - $650 $22.00
$650.01 - $700 $23.00
$700.01 - $750 $24.00
$750.01 - $800 $25.00
$800.01 - $850 $26.00
$850.01 - $900 $28.00
$900.01 - $1000 $29.00
$1,000 + $30.00


Rates apply to regular UPS ground or USPS shipments within the continental United States - Shipments to Alaska and Hawaii may require additional shipping fees. Additional shipping charges will be applied for heavy items (pool equipment, fins & other training equipment) and destinations outside the continental United States. Customers will be responsible for additional shipping charges and will be contacted by Sylvia's Swimwear customer service for approval prior to shipment.

Expedited shipping (UPS Next Day & UPS Second Day) is a premium service where prices may vary. Customers will be contacted by Sylvia’s Swimwear customer service to approve additional shipping charges prior to shipment.

We do not ship product outside the U.S. or its territories. We can ship to the 48 contiguous states, APO, FPO, Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands. A physical address is required for all shipments sent via UPS. All orders shipped to PO Boxes are sent via USPS.

Free shipping, if available, excludes clearance, oversized, heavier items, and service to AK and HI. If you order items with different shipping availability dates, each item will ship as soon as it becomes available. In the event that your order was shipped under any promotional offer, but returns were made which changed your qualification for such offer, the appropriate fees will be deducted from your refund. 

FREE Super Saver Shipping

  • Place at least $100 of eligible products in your shopping cart to receive FREE Super Saver Shipping.
  • Ship your items to a single continental U.S. address. (Excludes Alaska, Hawaii, & Puerto Rico)
  • Typical delivery time for individual orders is 5-10 business days. My Teams™ orders typically ship 3-6 weeks from the “Order Deadline” date listed for the team.

FREE Super Saver Shipping - The Fine Print

  • All online orders over $100 pre-tax will calculate as a FREE Super Saver Shipping at checkout, however, ineligible orders will have shipping charges added after your order is placed.
  • Free Super Saver Shipping is only available for online orders only and is not available on in-store, mail, call or fax in orders. Team, group or bulk orders, large quantity/multiple box orders, oversized, and/or heavy items may have additional shipping charges associated with them.
  • If you qualify for FREE Super Saver Shipping but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
  • FREE Super Saver Shipping orders ship when all items ordered become available to ship.
  • Canceling items, combining orders, changing your shipping address, or requesting expedited shipping might affect your order's eligibility for Super Saver Shipping.
  • Excludes all Deck Equipment items and items marked as a “Heavy Item” in product descriptions
  • Applies to U.S. delivery addresses in the 48 continental states only.
  • Weekend delivery is not available.
  • Some special product, order, or handling fees may still apply.
  • May be used in conjunction with a promotional code. The qualifying amount is the total amount of the products purchased before the promotional code is applied.
  • You will not receive FREE Super Saver Shipping on your order if any eligible items are canceled, bringing the total below $100.
  • We reserve the right to change or discontinue FREE Super Saver Shipping at any time.

Delivery Time

Most in-stock orders are shipped within two business days and customers can expect delivery of orders within seven business days depending upon their proximity to the shipping point. However, not all of the items listed on our site are available for immediate shipment; In which case you will receive an email from a customer service representative with the availability/delivery status of products ordered. Please allow for weekends and holidays when calculating your ship time, and remember that the day your order is shipped does not factor into the time in transit.

Selecting an expediting shipping method, One-Day or Two-Day Shipping, does not necessarily mean your order will arrive in one or two days. Changing your shipping speed to a faster method will not change the estimated shipping date, but your estimated delivery date should improve (subject to item availability). If you have any questions regarding expedited shipping, please contact customer service. All upgraded shipping charges are non-refundable.

Exchanges

We do not process exchanges. Simply place a new order for the desired product and return qualifying items within 30 days of original invoice date for a full refund. The process will be handled as a Return in accordance with our Returns policy. You do not have to wait for us to receive the original products before placing a new order.

Returns

We want you to be completely satisfied with your purchase. Sylvia’s will gladly accept returns within 30 days of invoice date on non-custom products, except where noted.

New, unused products may be returned within thirty (30) days of invoice date and may be subject to a 20% restocking fee. All items must be returned in original, unused/unopened condition, with all original tags, packaging and accessories intact. Custom products are NOT RETURNABLE. Orders for custom products or special orders cannot be cancelled once processed. Any Blister packed products or items that come in hard plastic wrap can only be returned if unopened and in original condition.

Please inspect your products before wearing. We cannot accept returns on used, decorated, washed, or worn products under any circumstances. If a product is soiled, damaged, washed or if any of the tags have been removed, the item will be sent back to the purchaser at the purchaser's expense. To prevent return negating damage, please use care when trying on products for fit. Body creams, heavy perfume, smoke, pet hair, finger nails and jewelry can cause the item to become soiled or damaged and therefore nonreturnable.

Defective products may be replaced at our discretion for no extra charge within 30 days of invoice. Incorrect shipping or unused defective products MUST be reported to us within one (1) week of receipt.

All returns are the responsibility of the customer and should only be made to the address listed on our Return Mailing Label regardless of shipping origin. Shipments made to any other address or location may cause significant delays in processing your return. Protect yourself by sending packages via insured mail or insured UPS. All refused and unclaimed shipments are subject to a 20% restocking fee in addition to shipping charges. Shipping fees are non-refundable in the event of a Return. In the event that your order was shipped for FREE, but returns were made which dropped your total charge to below the required promotional limit, a shipping fee will be deducted from your refund. Only store credit will be issued for online purchases returned/exchanged at our retail locations, fittings or other events. Unauthorized returns or returns not meeting our returns policy will be refused at customer’s expense.

Sylvia's Swimwear Inc. reserves the right to refuse any excessive and/or bad faith returns.

Click HERE to download and print a Return Mailing Label and Return Packing Slip


Refunds

Please allow 7-10 days for processing of your return. If a refund is due, you will be refunded in the same method in which you paid. If a refund check is due, please be advised it may take up to 30 days to receive your refund. For credit cards, please allow 1-2 billing cycles for your refund to appear on your bank statement. In the event that your order was shipped under any promotional offer, but returns were made which changed your qualification for such offer, the appropriate fees will be deducted from your refund.

Warranties

All items will be shipped free of manufacturers defects. Any manufacturer’s defective item must be reported to us in writing within seven business days of receipt. Items damaged or lost in transit must be noted with the carrier by the customer at the time of delivery. Failure to report damages/shortages of goods to the carrier render damages/shortages the sole responsibility of the customer.

All manufacturer warranties are subject to the manufacturer terms and conditions. Sylvia’s Swimwear, Inc. makes no other warranties or representations of any kind whatsoever, expressed or implied, except that of title, and all implied warranties including any warranty or merchantability and fitness for a particular purpose are hereby disclaimed. In no event shall Sylvia's Swimwear be liable for consequential, incidental or special damages.

Manufacturer warranties are serviced directly through the manufacturer by the customer and Sylvia’s make no express or implied warranty with sale.

Terms and Conditions of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

How to contact us

Sylvia's Swimwear, Inc.
1813 130th Ave NE
Suite 109
Bellevue, WA 98005
1-800-551-9867
425-556-9867
Email Sylvia's Swimwear customer service

GoSwim.com is a web site of Sylvia’s Swimwear, Inc.


Privacy Policy

Please see our full Privacy Policy.

Copyright Notice

Sylvia's Swimwear, Inc. owns a copyright on this Web Site as a compilation. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

The entire Content of this website is copyrighted as a collective work under U.S. copyright laws by Sylvia's Swimwear, Inc., or by third parties who have licensed their materials to Sylvia's Swimwear, Inc. and own copyrights in the selection, coordination, arrangement and enhancement of the Content. The entire content of this Web Site including all text, graphics, information, content, images, illustrations, designs, icons, photographs, video clips, and other materials displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material.

The Content of this website is intended solely for personal, noncommercial use. The contents of this website are © 2006, Sylvia's Swimwear, Inc., or their respective affiliates and suppliers. All rights reserved.

You may download, print and/or store selected portions of the Content, provided you:

(1) Only use these copies of the Content for your own personal, non–commercial use for the sole purpose of placing an order or using the Site as a shopping source.
(2) Do not copy or post the Content on any network computer or broadcast the Content in any media, and
(3) Do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.
(4) You may not reproduce (except as noted herein), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, (or any related software) without the prior written permission of Sylvia's Swimwear, Inc. 

All trade marks, product names, company names logos or other intellectual property right cited herein unless otherwise noted are the ownership of Sylvia's Swimwear, Inc. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Sylvia's Swimwear, Inc. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. Sylvia's Swimwear, Inc. reserves complete title and full intellectual property rights in any Content you download from this website. The software and other technology components of this Web Site are © 2008, Retail Dimensions, RTI, Appliedi or its affiliates and suppliers.

Trademarks

SYLVIA’S SWIMWEAR INC, SYLVIA’S SWIMWEAR, SYLVIA’S, GOSWIM.COM, MY TEAMS, The Northwest's Largest Selection of Swimwear, the Sylvia's Swimwear name and logo, other graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Sylvia’s Swimwear, Inc. in the U.S. and/or other countries. Sylvia’s Swimwear, Inc. trademarks and trade dress may not be used in connection with any product or service that is not Sylvia’s Swimwear, Inc.’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Sylvia’s Swimwear, Inc. All other trademarks not owned by Sylvia’s Swimwear, Inc. that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Sylvia’s Swimwear, Inc. Trademarks used on this site may not be used or disseminated in any way without written permission of Sylvia's Swimwear, Inc. or their respective owners.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Sylvia’s Swimwear, Inc. does sell products to children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use this site only with involvement of a parent or guardian. Sylvia’s Swimwear, Inc. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Colors

Product colors are displayed as accurately as possible on the site. Due to differences in monitors, we cannot guarantee that the displayed colors will be accurate. If you require a specific color match please contact us for samples.

Typographical Errors/Pricing Errors/Stock Errors

We attempt to ensure that information on this website is complete, accurate and current. However the information on this website may contain typographical errors or inaccuracies or omissions and may not be complete or current and may relate to pricing and availability. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information including price and availability at any time without prior notice (including after you have submitted your order). We reserve the right to refuse or cancel any orders placed for product listed at the incorrect price whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, Sylvia's Swimwear, Inc. shall issue a credit to your credit card account in the amount of the incorrect price. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We also reserve the right to limit quantities (including after you have submitted your order). We also may require verification of information prior to the acceptance and/or shipment of any order. If a product offered by Sylvia’s Swimwear, Inc. itself is not as described, your sole remedy is to return it in unused condition. We apologize for any inconvenience this may cause you.

Prices/Sales Tax

All listed prices are FOB Bellevue, WA or point of origin. All prices displayed are in U.S. dollars. Destination based sales tax is applied in your Shopping Cart to shipments within the Washington State; Sales tax is not applied to orders shipped outside of Washington State. Any additional duties, fees or taxes are the sole responsibility of the purchaser.

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

All products shipped to a Washington address are subject to local sales tax unless a current resale/exemption certificate is on file. Shipping charges on in state sales are taxable.

Risk of Loss

All items purchased from Sylvia’s Swimwear, Inc. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Warranty Disclaimer and Limitation of Liability

You acknowledge, by your use of the site, that your use of the site is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site. The information, materials and services provided on or through this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose. Neither Sylvia's Swimwear, Inc. nor any of their respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this web site or any other web site linked to it. The information, materials and services provided on or through this web site may be out of date, and neither Sylvia's Swimwear, Inc., nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials or services.

Sylvia's Swimwear, Inc. assumes no responsibility, nor will be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of (including negligent or wrongful conduct), or browsing this web site, or your downloading of any information or materials from this web site. In no event will Sylvia's Swimwear, Inc., or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this web site, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory whether or not we are advised of the possibility of such damages in advance. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

In the event of any problem with this web site or any content, you agree that your sole remedy is to cease using this web site. In the event of any problem with the products or services that you have purchased on or through this web site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site.

Applicable Law

By visiting this site you agree that the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and Sylvia’s Swimwear, Inc. You further agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in King County, Washington.

Indemnification

You agree to indemnify, defend, and hold harmless Sylvia’s Swimwear, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Sylvia’s Swimwear, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Sylvia’s Swimwear, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Sylvia’s Swimwear, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Sylvia’s Swimwear, Inc. reserves the right to block or remove communications or materials for any reason and at our sole discretion.

Linking to this website

Creating or maintaining any link from another web site to any page on this web site without our prior written permission is prohibited. Running or displaying this web site or any information or material displayed on this web site in frames or through similar means on another web site without our prior written permission is prohibited. Any permitted links to this web site must comply will all applicable laws, rule and regulations.

Third Party links

In effort to provide you with increased value, we may include links or content on our site from third party sites. Please check the privacy policies on these third party sites prior to providing any information on or to that site. We cannot assume any responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). You acknowledge and agree that Sylvia's Swimwear, Inc. is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Sylvia's Swimwear, Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. If you decide to access any other web sites linked to or from this web site, you do so entirely at your own risk.

Site Policies, Modification and Severability

Please review our other policies posted on this site. These policies also govern your visit to goswim.com. We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.