Our customers' privacy is a top priority at Sylvia's Swimwear, Inc. We are committed to securing and protecting our customers' personal and financial information. This document outlines how we collect, use and protect your information. We try to regularly update this policy as the dynamics of the web change on a regular basis. Please see the end of this document for update information. The policies outlined in this document apply only to our online services, and do not apply to any information collected offline. By using this website, you agree to the privacy policies outlined in this document.
What information we collect
When you sign into our website and/or place an order we collect the following information needed to complete your transaction, such as: name, shipping address, email, phone number, and credit card number. This information may also include personal or preference information you provide on sign up. It may also include information you submit about other people for example the email address for 'email a friend', or a drop ship address. We do not share, sell, trade, rent, or distribute any personal information that we collect to any outside party. We do contract third party service providers for our mailing services, including unique events, coupons, and sales promotions. The web server automatically collects your internet service providers IP address, the referring website, web browser software and a record of pages you visit during your session.
We will never request your email address, user name, password, credit card, or any personal information through email. If you receive an email that looks like it is from us requesting any personal information, do not respond. We respond to subpoenas, court orders, or legal process where it may be necessary to share information to investigate, prevent or take action regarding illegal activities, suspected fraud, or potential threats to both physical and stored data.
We utilize outside service providers to fulfill shipping and mailing services. This may include drop shipments from our manufacturers. In these instances, the only information supplied will be a name and shipping address. We do not share any additional personal information to these parties. Only the shipping information and order detail is stored.
We do not knowingly solicit or collect personal information on children under the age of 13. No one under the age of 18 should submit any personal information on this or any web site without the consent of a parent or guardian. If we find that a child under the age of 13 has submitted personally identifiable information on our site, we will take all reasonable measures to delete any such information from our databases and not use any such information for any purpose.
You may occasionally receive emails regarding information on products, upcoming specials, sales, events, or other offers from Sylvia's Swimwear. You may opt out receiving e-mail communications by going to 'My Account' and modifying your preferences. You may also select the 'opt out' option at the bottom of any promotional email. Please note that due to email production schedules you may continue to receive emails for a brief time after you have chosen to discontinue receiving them. We will remove your information as quickly as possible. Please note that we will continue to send you emails regarding any order you place online, including order confirmation and shipping update information.
To delete all your online account information from our online database, please log into the 'My Account' section and remove your name, shipping address, billing and payment information. Note that we will continue to maintain information about the individual sales transaction for accounting and record keeping.
How information is protected
We maintain this site with and all associated data with technical, administrative, and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification, and improper disclosure. Your credit card transactions are handled through a Secure Socket Layering (SSL) industry standardized encryption technology that ensures safe transmission of your information. If you are uncertain about online transactions you are welcome to make your purchases over the phone or at one of our retail locations. The information we collect is encrypted and stored in our databases which have access limited to only a small number of administrators who have special system rights.
We may occasionally include links or content from other sites to further enhance your shopping and visit experience. These sites maintain their own separate and independent privacy policies. You should review the policies of these sites before providing any information to that site. We can assume no responsibility or liability for the content or activities offered by these sites.
How to update personal information
Please log into the 'My Account' section on the web site. Here you can make changes to your email, shipping and billing information, email and account preferences. All information should be updated within our system in about 24 hours.
How to contact us
Sylvia's Swimwear, Inc.
1813 130th Ave NE
Bellevue, WA 98005
Questions and feedback
Your questions, comments, and concerns about privacy are welcomed. Please send us all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
This policy was last updated on September 7, 2017.