Please inspect your products immediately upon receipt and before wearing or laundering. If upon receipt of your order you discover any issues please contact us immediately.
We do not process exchanges. Simply place a new order for the desired product and return qualifying items within 30 days of original invoice date for a full refund. The process will be handled as a return in accordance with our returns policy below.
We want you to be completely satisfied with your purchase. Sylvia’s will gladly accept returns on eligible items in new and unused condition within 30 days of invoice date. All items must be returned in original, unused & unopened condition, with all original tags, packaging and accessories intact. Any blister packed products or items that come in rigid plastic wrap can only be returned if unopened and in original condition. Custom products are not returnable and orders for custom products cannot be cancelled once processed. Non-defective returns are subject to approval and may be charged a 20% restocking fee.
We cannot accept returns on used, decorated, washed, or worn products under any circumstances. If a product is soiled, damaged, washed or if any of the tags have been removed, the item will be sent back to the purchaser at the purchaser's expense. To prevent return negating damage, please use care when trying on products for fit. Body creams, heavy perfume, smoke, pet hair, finger nails and jewelry can cause items to become soiled or damaged and therefore nonreturnable.
Final sale items cannot be returned. Final sale items include pool equipment, customized items, gift cards, technical suits and any items marked Final Sale in the product description.
All returns are the responsibility of the customer and should only be made to the address listed on our Return Mailing Label regardless of shipping origin. Shipments made to any other address or location may cause significant delays in processing your return. Protect yourself by sending packages via insured mail or insured UPS and keep tracking information until your return is verified. All refused or unclaimed shipments are subject to a 20% restocking fee in addition to shipping charges. Shipping fees are non-refundable in the event of a Return. If your order was shipped for FREE, but returns were made which dropped your total charge to below the required promotional limit, a shipping fee will be deducted from your refund. Unauthorized returns or returns not meeting our returns policy will be refused at customer’s expense.
Only store credit will be issued for qualifying online purchases returned or exchanged at our retail locations, fittings or other events. To receive credit back to the original method on payment, qualified returns must be made to our Team & Corporate Offices.
Please allow 7-10 days for processing of your return. If a refund is due, you will be refunded in the same method in which you paid. If a refund check is due, please be advised it may take up to 30 days to receive your refund. For credit cards, please allow 1-2 billing cycles for your refund to appear on your bank statement. If your order was shipped under any promotional offer, but returns were made which changed your qualification for such offer, the appropriate fees will be deducted from your refund.
Defectives & Warranties
If upon receipt of your order you discover an item to be defective, please contact us immediately so we may assist you in resolving the issue. Defective products may be replaced at our discretion for no extra charge within 60 days of invoice. If your order is older than 60 days please review any manufacturer product warranty information received with the product for guidelines, then contact the manufacturer directly for all warranty related questions or assistance. Manufacturer warranties are serviced directly through the manufacturer by the customer and not by Sylvia’s Swimwear.
All manufacturer warranties are subject to the manufacturer terms and conditions. Sylvia’s Swimwear makes no other warranties or representations of any kind whatsoever, expressed or implied, except that of title, and all implied warranties including any warranty or merchantability and fitness for a particular purpose are hereby disclaimed. In no event shall Sylvia's Swimwear be liable for consequential, incidental or special damages. We reserve the right to refuse any excessive, bad faith, improperly cared for, or abused product returns.
To begin the return process, please click here.